Supports aircraft Captain by ensuring safe and timely piloting of aircraft and performing other aircraft management duties.
Essential Duties
Required Knowledge, Skills and Abilities
If a candidate interviews with the interview minimums, but not the hiring minimums, s/he will be eligible for hire upon successful completion of the interview process if s/he:
Preferred Education and/or Experience
Prior customer service experience, preferably in an aviation environment.
Language Skills
Ability to read, analyze, interpret and understand technical procedures and governmental regulations, sometimes quickly and under stressful or emergency situations. Able to effectively present information to and respond to questions from management, dispatch, crew, passengers, air traffic control, and the general public. Able to speak and be understood in English, including shouted verbal commands during emergency situations.
Reasoning/Problem Solving Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form. Must be able to remain calm, think and react quickly in all types of emergency situations including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.
Decision Making & Impact of Errors
Makes decisions to support strategic direction. Decisions tend to be medium range and of medium significance with moderate consequences, but may in unusual situations be significant and have safety-of-flight consequences. Decisions could require additional expenditure of resources if not sound and may impact safety.
Physical Demands
Work Environment
Travel Requirements
Travel up to 100% of the time, including nights, weekends, holidays and overnight stays. Able to work extended hours with lack of scheduling control and be ready to report to work with little notice. Willing to relocate based on the Company's operational needs.
Equal Opportunity Employer, Disability and Veteran Accommodations
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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