Front Desk Agent - Fort Lewis Job at VetJobs, Lakewood, WA

SG9vZ1dIZXlXRkpzTUgyQnF0Njc1UmlJQXc9PQ==
  • VetJobs
  • Lakewood, WA

Job Description

Front Desk Agent - Fort Lewis

Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests' needs record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day's schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
  • Fluency in the local language - extra language skills would be great, but not essential.
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers.
  • Flexibility - night, weekend and holiday shifts are all part of the job.
  • You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
  • Experience - ideally you'll have spent at least one year in a front desk or guest service position.
  • Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly pay range for this role is $16.66 to $26.17.

Auto req ID: 448372BR

Minimum Education Required: High School/GED

Job Category: Hospitality Industry

City: Fort Lewis

State: Washington

Job Code: Hospitality_ Hospitality

Company: IHG Army Hotels-Holiday Inn Express

Job Tags

Hourly pay, Local area, Weekend work,

Similar Jobs

Knott's Berry Farm

Baker Assistant Job at Knott's Berry Farm

 ...supply waste.Qualifications:* Ability to identify various forms of dough and bakery ingredients.* Ability to adhere to recipes, food preparation instructions, and production guidelines.* Knowledge of basic bakery and pastry production techniques.* Ability to work... 

Allbridge

Video Project Manager (Remote) Job at Allbridge

 ...Video Project Manager (Remote) at Allbridge Company Overview Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. With more than 35 years of continuous growth and industry experience,... 

Nashville Public Radio

Social Media Marketing Specialist Job at Nashville Public Radio

 ...relevance. (Rover scope reference. Were hiring an Entry-Level Social Media & Marketing Specialist to grow our audience, sharpen our brand voice,...  ...(AI/geo) in human terms. Run lightweight growth experiments (hooks, thumbnails, CTAs), track results, and iterate.... 

Unifi

Airport Ramp Agent Supervisor Job at Unifi

Airport Ramp Agent Supervisor - ONT Airport Ramp Agent Supervisor - ONT Entity: Unifi Aviation, LLC State: California City: Ontario Base Pay Rate: $20.50 Full/Part Time: Full Time Exempt or Non-Exempt Position: Non-Exempt Shift: A.M. shift, Overnight...

Schneider Electric

Marketing Internship Program Job at Schneider Electric

 ...they contribute, create, and grow. As a Marketing Intern you'll be part of a dynamic team...  ...and beyond. This is more than an internship-it's a launchpad for your career. Locations...  ...a Bachelor's degree in Marketing/ Digital Marketing, Business, Communications, Sales...