Job Description

Job Description

Job Description

Job Title: Medical Secretary

Position Summary:

The Medical Secretary plays a key role in ensuring the smooth operation of a healthcare practice by performing administrative and clerical tasks. This individual is the first point of contact for patients and is responsible for managing appointment scheduling, maintaining medical records, handling insurance paperwork, and providing general administrative support to the healthcare team.

Key Responsibilities:

• Greet and assist patients in person, by phone, and via email with professionalism and courtesy.
• Schedule patient appointments, procedures, and follow-up visits efficiently.
• Maintain and update patient medical records in compliance with HIPAA and office policies.
• Verify insurance coverage and assist with billing processes, including collecting co-pays and preparing invoices.
• Coordinate communication between patients, providers, pharmacies, and insurance companies.
• Handle confidential information with discretion and integrity.
• Assist with other administrative and clerical duties as assigned.

Required Skills & Qualifications:

• High school diploma or equivalent;: Prior experience working in a medical office preferred
• Familiarity with electronic health records (EHR) systems (e.g., Epic, Athenahealth, or similar).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of HIPAA regulations and confidentiality requirements.

Work Environment:

• Office/clinical setting
• Regular interaction with patients and healthcare providers
• May involve long periods of sitting and working on a computer
• Occasional lifting of office supplies or files

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