Job Description

Join to apply for the Research Returns Specialist role at United Community .

We are looking for a Research Returns Specialist to support Deposit Operations by managing account research, dormant accounts, adjustments, returns, and compliance?related processes. This position requires strong attention to detail, excellent communication skills, and the ability to work in a fast?paced, deadline?driven environment. You will collaborate with branch personnel, assist with training, and contribute to operational efficiency while ensuring adherence to regulatory requirements.

What Youll Do

• Efficiently review, research, and process dormant accounts, research requests, foreign collection items, verification of deposits, adjustments, daily return items, non?post, return notices, and closed accounts due to overdrafts.
• Handle submissions to the state(s) for unclaimed property and ensure compliance with each states laws.
• Maintain accurate logs and invoices related to research requests for customers.
• Process affidavits while adhering to strict compliance and regulatory requirements.
• Provide essential documentation for Corporate Security, Audit, and Management as needed.
• Respond to and service branch phone calls and emails from bank representatives.
• Assist with on?the?job training for new and existing staff.
• Recommend and implement productivity improvements with management approval.
• Help maintain and implement departmental procedures and policies.
• Advise the Research Returns Supervisor in staff reviews and consultations when necessary.
• Assist in preparing month?end tracking reports for upper management.
• Manage record storage, including electronic storage, onsite storage, destruction, sending, and receiving.
• Support new bank conversions related to Deposit Operations.

Requirements For Success

• Required Skills/Experience/Education:
  
  
  • 12 years of experience in banking or a related field preferred.
  • High School Diploma or equivalent; 24 years of college education preferred.
  • Knowledge of Federal Banking regulations preferred.
  • Ability to understand computer functions and navigate web?based programs.
  • Proficiency in Microsoft Office programs (Outlook, Excel, Word, etc.).
  • Ability to operate standard office equipment.
  • Clear and concise verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to function in an office environment with minimal personal interaction.
  • Detail?oriented with the ability to focus on repetitive tasks.
  • Ability to work in a time?sensitive environment with strict deadlines.
  • Team spirit and willingness to assist others and cross?train on all functions within the department.
  • Adept at investigating trends related to fraud within the organization.
  • Flexibility to work overtime and weekends as necessary.
  • Participation in all required compliance training, including Bank Secrecy Act/anti?money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences.
  
  
  
• Preferred Skills/Experience/Education:
  • Knowledge of Federal Banking regulations.
  • Experience in banking or a related field.
  
  
  

Conditions of Employment

• Must be able to pass a background & credit check.
• This is a full?time position.

Pay Range

USD $32,146.00 - USD $45,185.00 /Yr.

Seniority Level

Entry level

Employment Type

Full time

Job Function

Research, Analyst, and Information Technology

Industries

Banking

Job Tags

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